Privacy Policy
Privacy Policy
Effective Date: August 13, 2025
Kamaka Air (“Kamaka Air,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website (KamakaAir.com) or services, and outlines your rights regarding that informationaiim.org. By using our site or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect personal information from you in several ways, including information you provide directly, and data collected automatically when you interact with our site:
- Information You Provide: When you contact us, request a quote, create a shipment, make a payment, or otherwise use our services, you may provide personal details. This includes your name, email address, phone number, mailing address, company name (if applicable), and any information you include in messages or forms. If you make payments, we (or our payment processor) collect payment information such as credit card details and billing address (this information is used solely to process the transaction and is handled securely).
- Account and Transaction Information: If you use our freight services or online tools, we may collect details related to shipments or orders (e.g. shipment origin/destination, contents, weight) and account credentials or IDs on our shipping portal.
- Automatically Collected Data: When you visit our website, we automatically collect certain technical information about your visit. This includes your IP address, browser type, device type, operating system, referral URL, and pages viewed. We also collect data on how you interact with our site (such as time spent on pages and links clicked) through cookies and similar tracking technologies (see Cookies and Tracking below). For example, our web server logs and analytics tools gather information on the number of visitors and usage patterns in aggregatenyfoundling.orgnyfoundling.org.
- Cookies and Tracking Data: Like most websites, we use cookies and web beacons to collect information about your browsing activities. This can include your preferences and usage statistics. Cookies help us remember your settings and understand how you use our site over time (e.g. which pages you visited, whether you have visited before, etc.). For details, see Cookies and Tracking below.
We do not seek to collect sensitive personal information unless necessary. Please avoid submitting sensitive data (e.g. Social Security Numbers, health or financial account information beyond what is needed for payment). If you apply for careers via our site, we may collect information as part of the job application process (this will be used only for recruitment purposes in line with this Policy).
How We Use Your Information
We use personal information for the following purposes, in accordance with applicable laws:
- To Provide Services: We use your information to carry out and fulfill our air freight and logistics services. This includes processing shipment orders and bookings, providing rate estimates, facilitating payments, delivering cargo, and providing status updates or tracking. For example, we will use contact and payment details to process your shipment and notify you of delivery.
- Communication and Customer Support: We use contact information (like email and phone number) to communicate with you about your inquiries, bookings, and support requests. This includes responding to questions you submit through our “Contact Us” form or customer service email, sending confirmations, invoices, shipment notifications, and alerting you of any service updates or issues. We may also send you important account or service notices (such as changes to services or this Privacy Policy).
- Marketing and Promotions: With your consent or as permitted by law, we may use your email or other contact info to send you company news, service updates, promotions, or newsletters. These communications will inform you about our services, special offers, or industry updates from Kamaka Air. You can opt out of marketing emails at any time (see Your Rights and Choices below). We do not spam and will only send marketing communications in accordance with your preferences.
- Analytics and Improvement: We use data (including usage data and cookies) to understand how our website and services are used and to improve themcdn2.hubspot.net. For instance, we analyze website traffic and interactions (using tools like Google Analytics) to see which pages are most visited or to identify usability issues. This helps us enhance our website design, content, and services. We also use aggregated data to develop new features and improve the user experience.
- Behavioral Tracking and Personalization: We (and our analytics providers) analyze browsing behavior to personalize your experience where possible. For example, remembering your previous selections or presenting relevant content on repeat visits. We also may use data to troubleshoot and debug issues with the site, and to ensure the website functions properly for your device and browseraiim.org.
- Security and Fraud Prevention: Personal information is used to maintain the security of our website, services, and users. We monitor for and attempt to prevent fraudulent activity, hacking, spam, or other misuse. For example, IP addresses may be used to detect unusual traffic or to protect against unauthorized access to accounts.
- Legal Compliance: We may process and retain personal information to comply with our legal and regulatory obligationsaiim.org. This includes maintaining transaction records for accounting/tax purposes, satisfying aviation/security regulations, or responding to lawful requests by government authorities. We also may use your information to exercise or defend our legal rights, for example to enforce our Terms of Service or to handle legal claims.
We will only use personal information for the purposes we collected it for, or for compatible purposes. If we need to use your information for an unrelated purpose, we will notify you and, if required, seek your consent.
Sharing and Disclosure of Information
We do not sell personal information to third parties for profit. However, we do share information with third parties in certain circumstances, as needed to run our business or as required by law:
- Service Providers (Processors): We share personal information with trusted third-party companies that perform services on our behalfaiim.org. This includes, for example:
- Payment Processing: We use third-party payment processors to handle credit card transactions securely. Your payment information is transmitted to these providers for processing payments for shipments or services. (We do not store your full credit card numbers on our systems after the transaction, except possibly the last few digits for reference).
- Analytics and Marketing Tools: We utilize services like Google Analytics and HubSpot to understand how users find and use our website, and to help us with marketing automationcdn2.hubspot.net. These providers may receive certain personal data (such as IP address, device identifiers, and onsite activities) through cookies and tracking technologies on our site. We have engaged HubSpot to analyze visitor activities; HubSpot’s use of cookies and tracking tech allows it to access personal information of visitors for analytics and marketing, and this use is governed by HubSpot’s own privacy policycdn2.hubspot.net. (See Cookies and Tracking for more detail.)
- Shipping and Logistics Partners: In order to fulfill your shipment requests, we may share necessary information with third parties involved in the transportation and delivery process. For example, if a shipment requires a transfer to a partner airline, ground courier, or a freight handling agent, we will provide them the information needed (such as recipient name, address, and shipment details) to carry out the delivery. These partners are contractually or legally obligated to use your information only for the purposes of the shipment and to protect it appropriately.
- IT and Support Services: We may use third-party hosting providers for our website or databases, cloud storage services for data backup, email service providers to send communications, or IT consultants for technical support. These vendors may process or have access to personal data in the course of providing their services. They are bound by contractual obligations to keep personal information confidential and to use it only for providing services to usaiim.org.
- Business Partners and Affiliates: We do not currently share personal information with third-party business partners for their own marketing use without your consent. If we ever offer a service in partnership with another company (for example, a joint promotion with a shipping partner), we would only share your information with those partners with your knowledge and, if required, your consentaiim.org. We may share information with our corporate affiliates (companies under common ownership with Kamaka Air) if any exist, in which case they will follow this Privacy Policy.
- Legal Requirements and Protection: We may disclose personal information when required by law or when we believe in good faith that such disclosure is necessary to: comply with a legal obligation (e.g., subpoenas, court orders, or requests by regulators)aiim.org; respond to claims or enforce our agreements; protect the rights, property, or safety of Kamaka Air, our employees, our users, or the publicaiim.org. For example, we might share information with law enforcement to investigate fraud or security threats.
- Business Transfers: If Kamaka Air is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction. In such cases, we will ensure the successor entity is bound to respect the personal information as described in this Privacy Policy. You will be notified via a prominent notice on our website of any change in ownership or uses of your personal information.
- Aggregated or De-Identified Data: We may share information that has been aggregated or anonymized (so it can no longer be linked to you personally) with third parties for any lawful purpose. For instance, we might share general statistics about website usage or cargo volume (that do not identify any individual) with partners or in marketing materials. This data does not contain personal information and cannot be used to identify youaiim.org.
No Sale of Personal Information: Kamaka Air does not sell your personal information in exchange for money or other valuable considertionaiim.org.. We also do not share personal information for third-party targeted advertising ithout consent. Any information we disclose to service providers or partners is solely for the purposes described above and in compliance with applicable laws, including the California Consumer Privacy Act (CCPA)aiim.org. If this policy ever changes, we will update you and honor any applicable opt-out rights.
Cookies and Tracking Technologies
Cookies and Similar Technologies: We use cookies, pixels, and related tracking technologies on our website to enhance your experience and gather information. Cookies are small text files placed on your device that help the website function and provide analytics information. When you visit KamakaAir.com, we (and authorized third parties) may set some cookies in your browser. These may include:
- Necessary Cookies: These are essential for the site to operate correctly. For example, if our site has a login area or a shopping cart/quote functionality, necessary cookies will enable those features. They also may be used to remember your preferences (e.g., language or region selection) so you don’t have to set them each time. You cannot opt-out of these essential cookies as they are needed for basic operations of the site.
- Analytics Cookies: We use Google Analytics cookies to collect information about how visitors use our site. This data includes pages visited, time on site, browser types, and referring websites. We use these insights to improve site content and performance. Google Analytics may set cookies like _ga and _gid to distinguish users and session informationcdn2.hubspot.net. The information generated by these cookies (including IP address) will be transmitted to and stored by Google on servers in the United States. We have configured Google Analytics to anonymize IP addresses where required by law, reducing the precision of your geolocation in analytics reports. Google uses this information to evaluate your use of the website and compile reports on website activity for us. (See Google’s Privacy Policy for details on how it handles the data.)
- Marketing and Behavior Tracking Cookies: We use HubSpot on our site, which places cookies to track visitor interactions and help us tailor our marketing efforts. HubSpot’s cookies allow us to know when you revisit our site and to see what pages you visit, especially after you have submitted a form (so we can follow up appropriately). HubSpot enables us to analyze the activities of visitors and provides marketing automation (e.g., sending you a follow-up email after you request a quote)cdn2.hubspot.net. The data HubSpot collects via cookies and tracking (which may include personal identifiers like your email if you provided it, and your browsing behavior) is subject to HubSpot’s Privacy Policy. We only use this data to understand user interest and improve our outreach, not to profile you in ways beyond the scope of our services.
- Advertising Cookies: Currently, Kamaka Air does not heavily use third-party advertising networks on our site. However, we may in the future partner with advertising platforms (such as Google Ads or social media networks) to promote our services. If we do, those platforms might use cookies or pixels on our site to gather information about your visit and other sites you visit, to show you relevant ads (this is known as interest-based advertising or retargeting). For example, a Google Ads remarketing tag could log that you visited our site, and later you might see a Kamaka Air advertisement on another website. Any such usage will adhere to applicable privacy laws and, where required, we will obtain your consent for advertising cookies. You have the ability to opt out of interest-based advertising – see Your Rights and Choices below. (For instance, Google provides an opt-out via Google Ad Settings, and industry opt-outs like the NAI opt-out for network advertisers.)cdn2.hubspot.net
How We Use Cookies: Overall, cookies and tracking technologies help us to analyze trends, administer and secure the website, track users’ movements around the site, and gather demographic information about our user base as a wholeaiim.org. Cookies allow us to recognize you and your preferences on subsequent visits (for example, to keep you logged in or to remember your last freight quote inputs for convenience). They also assist in measuring the effectiveness of our content and advertisements, if any, by seeing if certain pages or campaigns are attracting traffic.
Your Choices for Cookies: When you first visit our site, you may see a cookie notice or banner (especially if required by law in your region). You can choose to accept or decline non-essential cookies. Even if you accept, you can always manage or delete cookies later. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies entirely, some parts of our site may not function properly – for example, rate calculators or login-required features might be impairedcdn2.hubspot.net.
To manage cookies:
- Browser Settings: You can usually find cookie settings in the “options” or “preferences” menu of your browser. For more information, you can visit your browser’s help documentation.
- Opt-Out Tools: For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics. For HubSpot, you can adjust cookie preferences in our site’s banner if available, or clear HubSpot cookies via your browser.
- Do Not Track: Some browsers have “Do Not Track” (DNT) features. Our site currently does not respond to DNT signals, because there is no consistent industry standard for compliance. However, you can opt out of personalized advertising as noted above, which achieves a similar purpose.
By using our site with cookies enabled in your browser, you consent to our use of cookies and similar technologies as described in this section. We will update our Cookie Policy disclosures if we begin utilizing any additional cookies or tracking tools not covered here.
Data Security
We take the security of your personal information seriously. Kamaka Air implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destructionaiim.org. These measures include, for example:
- Secure Sockets Layer (SSL) encryption technology to protect data in transit on our website (you will see “https” and a lock icon in your browser for our site, indicating the connection is encrypted). This means that when you submit personal information or payment details, they are encrypted during transmission.
- Access Controls: Access to personal data is restricted to authorized employees and service providers who need it to perform their duties. We employ authentication safeguards (such as passwords and, where appropriate, multi-factor authentication) to prevent unauthorized access to systems.
- Firewalls and Network Security: We use network security solutions like firewalls, intrusion detection systems, and monitoring to guard against external attacks or unauthorized access to our systems where personal data is stored.
- Data Storage Protections: We store personal information on secure servers or cloud platforms that have robust security protocols. We ensure our service providers handling data (e.g., our hosting provider or CRM provider) also maintain high standards of security.
- Training and Policies: Our team members are trained on data privacy and security practices, and we have internal policies to safeguard personal data and to respond to potential incidents appropriately.
Despite our efforts to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. For example, email communications may not be fully secure, so please be cautious with the information you send us via email. Kamaka Air will promptly notify you and the appropriate authorities as required by law in the event of any data breach that compromises your personal information. By using our services, you acknowledge that you understand and accept these inherent risksaiim.org.
If you have reason to believe that your interaction with us is no longer secure (for instance, if you feel your account has been compromised), please immediately contact us using the information in the Contact Us section below.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, as described in this Privacy Policy, unless a longer retention period is required or permitted by lawspringernature.com. In practice:
- If you are a customer, we will keep your information for as long as your account is active or as needed to provide you with services (for example, to deliver your shipments and handle any post-delivery issues or inquiries).
- We retain personal data for ongoing business needs, such as maintaining records of transactions (e.g., bills of lading, invoices, and payment records) for accounting and tax purposes, or to have accurate records in case of disputes. These records may be kept for the duration required by tax law or contract (often 7 years in the U.S. for financial records)springernature.com.
- If you contact us with a question or support request, we may retain the correspondence and your contact info for a period to assist you with the current issue and any follow-up, as well as for training and quality purposes.
- We periodically review the data we hold and erase or anonymize personal information that is no longer needed. For example, web server logs and analytics data may be purged or anonymized after a certain time (e.g., 26 months for Google Analytics data by default, unless we set a different retention). Marketing contact information is retained until you opt-out or it becomes outdated or no longer useful.
- If you ask us to delete your data (see Your Rights below), we will do our best to honor that request and will also direct our service providers to delete your information, unless retention is required by law or for legitimate business purposes.
In the absence of a specific legal requirement, we determine retention periods taking into account the sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, and whether those purposes can be achieved through other means. When we no longer have a legitimate need to retain your personal information, we will securely dispose of it or anonymize it.
International Users and Data Transfers
Kamaka Air is based in the United States, and our website and services are primarily targeted to customers in the U.S. If you are visiting our site or using our services from outside the United States, please be aware that your personal information will be transferred to and processed in the United States (or other jurisdictions where our servers or our service providers are located)sheppardmullin.com. The data protection and privacy laws in the U.S. may not be equivalent to those in your home country.
However, we take steps to ensure that your privacy is protected consistent with this Policy wherever your data is processed. If you are in the European Economic Area (EEA), United Kingdom, or another region with data transfer restrictions:
- We will transfer your personal information in compliance with applicable data protection laws. This may include using Standard Contractual Clauses (SCCs) or other approved legal mechanisms to ensure that an adequate level of data protection is providedsheppardmullin.com. These are contractual commitments between our business partners or service providers and us, obligating them to protect the privacy and security of your data according to EU standards.
- By using our site or providing us with personal information, you explicitly consent to the transfer of your data to the United States and to the processing of that data in the U.S. as described in this Policy. We will always protect your information as described here, regardless of where it is processed.
- If we transfer personal data from the EEA/UK to the U.S. or another country, we will rely on one of the following legal bases: your consent, the necessity to perform a contract with you, or another legitimate interest recognized by law (with appropriate safeguards in place). We remain responsible for the processing of personal data we receive under an onward transfer to a third party acting as an agent on our behalf.
Please note that information stored in the United States may be subject to lawful requests by courts or law enforcement authorities in the U.S. If you reside in a jurisdiction with data privacy laws, you may have rights to request details on the transfer safeguards (see Your Rights below for how to contact us).
Your Rights and Choices
You have certain rights regarding your personal information, and we offer you choices about how your information is used. These rights and options include:
- Access and Correction: You have the right to request access to the personal information we hold about you and to receive an explanation of how we use it and who we share it with. You also have the right to request that we correct or update any inaccurate or incomplete personal information. For example, if you have moved or changed your contact details, you can ask us to update our records. We will provide you with a copy of your information in a readily usable format if required (subject to some exceptions)sheppardmullin.comaiim.org.
- Data Deletion: You can request that we delete the personal information we have collected from you. Upon verifiable request, we will delete your personal data from our records and direct any service providers to do the same, unless retaining the information is necessary for us to complete a transaction you requested, exercise our legal rights, comply with a legal obligation, or other exceptions allowed by lawprivacybee.comprivacybee.com. For instance, we may retain certain records if required for audit or fraud prevention. If full deletion is not possible (e.g., information stored in backups), we will isolate it from further use until deletion is possible.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or newsletters from us, you have the right to opt out. You can unsubscribe by clicking the “unsubscribe” link in any promotional email we send, or by contacting us directly with your request. Once we process your opt-out, we will stop using your email for non-transactional communications. Please note, even if you opt out of marketing messages, we may still send you service-related communications (such as receipts, alerts about your shipments, or updates to this Privacy Policy) as these are not promotional.
- Cookies Choices: As discussed in Cookies and Tracking, you can control or delete cookies through your browser settings and other tools. You can also opt out of certain tracking and advertising cookies. See that section for more details on how to exercise these choices.
- Do Not Sell or Share My Personal Information (CCPA Opt-Out): As noted, we do not sell personal information. If you are a California resident and ever believe that we are selling or “sharing” (for cross-context behavioral advertising purposes) your personal information, you have the right to direct us not to do so. You can submit a request via the contact methods below to instruct us of your preferences. We will honor Do Not Sell/Share requests as required by the CCPA/CPRA. Because we do not sell data, you should not receive any discrimination or degraded service for exercising this right.
- Non-Discrimination: We will never discriminate or retaliate against you for exercising any of your privacy rights. For example, we will not deny you services, charge you different prices, or provide a different level of quality because you have requested access to or deletion of your data, or opted out of the sale of your datasheppardmullin.com. The quality and price of our services will remain the same, whether or not you exercise your rights.
- California “Shine the Light”: Separate from CCPA, California’s “Shine the Light” law allows customers to request certain information about personal information shared with third parties for their direct marketing purposes. Kamaka Air does not share personal information with third parties for their own direct marketing use without your consent. California residents may contact us for further information regarding our compliance with this law.
Children’s Privacy
Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years oldnyfoundling.org. If you are under 13, please do not submit any personal information to us. Kamaka Air does not offer services to minors without parental consent. In the event that we learn we have collected personal information from a child under 13, we will promptly take steps to delete that information from our recordsnyfoundling.org, in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA).
For teens between 13 and 16 years old, if you are a resident of California or a jurisdiction with similar minor privacy laws, we will not sell or share your personal information unless you (or your parent/guardian) have affirmatively authorized it. As noted, we do not sell data, so this scenario should not occur.
Parents or guardians who believe that Kamaka Air might have any information from or about a child under 13 should contact us immediately so that we can delete it.
Third-Party Links and Services
Our website contains links to websites and services operated by third parties, which are outside our control. For example, our Make Payment, Create Shipment, or Track Freight portals may redirect you to external applications (such as a payment gateway or a logistics management system) that are not hosted on KamakaAir.com. Additionally, our site features links to our social media pages (Facebook, YouTube, Instagram, Yelp) and may include links to partner websites or resources.
If you click on a third-party link, you will be directed to that third party’s site. We are not responsible for the privacy practices or content of external websites. This Privacy Policy applies solely to information collected by Kamaka Air on our own website and through our servicesaiim.org. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information to themaiim.org. For example, any information you provide to our maintenance partner or on a separate freight booking platform will be governed by that entity’s privacy policy, not ours.
That said, we do endeavor to work only with trusted partners. If you have concerns about one of our partners or an external site linked from Kamaka Air, please let us know.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify users by posting the updated policy on this page with a new “Effective Date” and/or by providing a notice through other means (such as by email if appropriate). Any changes will be effective when posted, unless indicated otherwise. We encourage you to review this Policy periodically to stay informed about how we are protecting your informationaiim.org.
In the event of a significant change in how we handle personal information, we may provide more prominent notice or seek your consent as required by law. Your continued use of our website or services after any modifications to this Privacy Policy will signify your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please get in touch with us. We will do our best to address any issues and respond promptly.
